Job Description

Location Address:

4050 Coon Rapids Blvd Suite 123 Coon Rapids, MN 55433-2522

Date Posted:

September 05, 2025

Department:

70045500 Allina Health Home Infusion

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Every 5th

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• Training will take place onsite - once complete, there will be opportunities for remote work
• Full time position (80 hours every two-week pay period)
• 8-hour, day shifts
• Weekend rotation is on call and currently every 5th week, with some flexibility to adjust based on business needs

Job Description:

Guides patients to appropriate home infusion and home care services. Optimizes access to Allina programs and serves the Allina hospital and clinic partners by assessing patient referrals. Develops relationships with community referral sources.

Principle Responsibilities

• Coordinates referrals on behalf of the patient
  • Receives calls from internal and external customers, and provides resources to guide patients to appropriate resources (e.g. provider referrals, non-provider referrals, home services, community resources).
  • Establishes strong relationships with referral partners, including Hospital Physicians and Social Workers, Clinic Physicians and Care Coordinators.
  • Provides initial consultation for home infusion and home care. Identifies service options by utilizing clinical expertise and guidelines, regulations, reimbursement issues and agency protocol.
  • Informs patients and families of the scope and limitations of a service and payer source.
  • Provides phone support to system hospitals on complex patients. Serves as a resource for Home Infusion Liaison, Social worker, and discharge planner on options for care after hospital discharge.
  • Documents in Electronic Health Record (EHR) and communicate with patients, families, providers, and care team to maintain coordination of care.
  • Transitions, coordinates, and supports patient through stages of care.
• Financial Vitality
  • Assures referral meets applicable reimbursement criteria, and regulatory compliance is maintained.
  • Meets and exceeds growth targets.
  • Reports information to determine eligibility for admission.
  • Serves as a resource for patients, providers, and staff on health plans, Allina networks, and third party and governmental payers related to Homecare, Hospice and Palliative Care.
  • Informs patient of health plan eligibility outcome and advise patients on plan and program requirements.
  • Communicates with patients, families, providers, and care team to maintain coordination of care.
• Proficient use of Electronic Health Record and other electronic tools for data gathering and communication to patients
  • Documents in EHR according to department procedures and workflows.
  • Utilizes standard epic tools and smartphrases.
  • Provides relevant and timely updates to the care team according to department guidelines.
• Exceptional Customer Service
  • Responds to internal and external customer calls and service inquiries in an informed and professional manner.
  • Ensures all requests for service are processed accurately. Seeks opportunities for efficiencies and process improvements.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies
• 0-2 years experience as a Pharmacy Technician

Preferred Qualifications

• High school diploma or GED
• Vocational or Technical Training from an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program
• 2 to 5 years experience as a Pharmacy Technician with experience using data systems and/or direct patient care team support
• 2 to 5 years experience in customer service, care coordination, working with insurance, health care or community based role

Licenses/Certifications

• Registered Pharmacy Technician - MN Board of Pharmacy required upon hire
• Certified Pharmacy Technician - Pharmacy Technician Certification Board required within 180 Days or
• Pharmacy Intern required

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

Pay Range: $22.71 to $31.13 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Internship, Shift work, Weekend work, Day shift,

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