US, Indianapolis, Onsite, United States, NOAM
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VIP Travel Consultant
Full time, Indianapolis, Indiana, United States
This role is Hybrid: Mon-Tues remote and Wed-Thurs-Fri onsite
The VIP Travel Consultant performs high-touch concierge service excellence to key client travelers and is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). May include some after-hours support as needed. This position is located onsite in the client's offices in Indianapolis, Indiana. Work hours: 9am-6pm ET.
The VIP Travel consultant is the primary point of contact for the executive level travelers and provides active travel consultation, including providing travel details and up-selling of related products.
This position performs the job in a high touch manner and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.
As aVIP Travel Consultant, you will
Expertly use the appropriate the BCD Travel tools and systems to complete requests
Search and confirm travel reservations for the customer
Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Excellent knowledge and application of travel supplier rules
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
Previous experience in the corporate travel management industry
Experience in VIP travel
Working knowledge of the travel industry, policies, procedures, and processes
Strongskills in GDS Sabre
Strong verbal and written communication skills in English
You will be required to work onsite in the client's offices in Indianapolis, Indiana full time
You are available to work Full-Time: 8am-5pm ET Monday-Friday
This role is Hybrid: Mon-Tues remote and Wed-Thurs-Fri onsite
About us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.
You'll be offered
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of VIP Travel Consultant is between $52,000 and $65,000. The actual pay depends on your skills, qualifications, experience and geographical location.
We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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