Job Description

Join to apply for the Salesforce FSL Business Analyst role at Tata Consultancy Services

We are seeking a highly skilled Salesforce FSL Business Analyst to join our team.

Responsibilities

• Execute quick POC
• Write user stories aligning to product capabilities of Field Service (FSL)
• Hands on work on the existing salesforce implementation
• Lead defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions
• Understand requirements (functional and technical) needed to address client needs
• Perform routine administration functions for Salesforce.com
• Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce projects
• Actively co-ordinate and participate in SIT and UAT
• Co-ordinate with business and IT stakeholders
• Onsite-offshore co-ordination
• Report regular progress on projects
• Testing and training strategies

Requirements

• Field Service certification preferred and working knowledge in mandatory
• Enhanced Scheduling and Optimization (ES&O) experience needed
• Sales, service certifications required
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
• Working knowledge in data migration and integration
• Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles

Generic Managerial Skills

• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Bachelor of Computer Science is required for this position.

We offer a salary range of $100,000-$135,000 a year.

Tata Consultancy Services is an equal opportunities employer and welcomes applications from all qualified candidates.

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