Salesforce FSL Business Analyst Job at Tata Consultancy Services, Dallas, TX

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  • Tata Consultancy Services
  • Dallas, TX

Job Description

Join to apply for the Salesforce FSL Business Analyst role at Tata Consultancy Services

We are seeking a highly skilled Salesforce FSL Business Analyst to join our team.

Responsibilities
  • Execute quick POC
  • Write user stories aligning to product capabilities of Field Service (FSL)
  • Hands on work on the existing salesforce implementation
  • Lead defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions
  • Understand requirements (functional and technical) needed to address client needs
  • Perform routine administration functions for Salesforce.com
  • Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce projects
  • Actively co-ordinate and participate in SIT and UAT
  • Co-ordinate with business and IT stakeholders
  • Onsite-offshore co-ordination
  • Report regular progress on projects
  • Testing and training strategies
Requirements
  • Field Service certification preferred and working knowledge in mandatory
  • Enhanced Scheduling and Optimization (ES&O) experience needed
  • Sales, service certifications required
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
  • Working knowledge in data migration and integration
  • Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles
Generic Managerial Skills
  • Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Bachelor of Computer Science is required for this position.

We offer a salary range of $100,000-$135,000 a year.

Tata Consultancy Services is an equal opportunities employer and welcomes applications from all qualified candidates.

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