Job Description

Key Accountabilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on services.
• Fields customer questions and complaints
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the organization's needs.
• Assists with job postings and advertisement processes. (performs not assists)
• Screens applications and selects qualified candidates.
• Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
• Collaborates with the hiring manager and or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates and pertinent details.

Job Factors

• 2 + years of experience with customer service, call centers, insurance, sales, recruiting or trade experience
• High School Diploma
• Problem-solving, brainstorming, attention to detail, active listening, organization, collaboration, communication, and interpersonal skills.
• Minimal – Responsible for verifying commissions,
• This role requires access to sensitive information and company information. Responsible for hiring, negotiating pay, and ending field associates' assignments. May be responsible for corrective actions to field associates.
• Medium level supervision given in dealing with candidates.
• Daily supervision, including KPIS and Metrics
• This role requires contact with other departments within the organization. The role requires collaboration regularly with Recruiters, Operation Coordinators, Project Coordinators, and Operations Supervisors but could include the Division and the organization.
• Effective communication and interpersonal skills to build rapport with clients and candidates. Regular communication with clients for submittals, approvals, testing and orientation.

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