Job Description

Job Description

Job Description

Public Safety Telecommunicator

Receives incident reports, including emergency calls through 911, and simultaneously enters information into the computer

Operates public safety dispatching equipment as assigned

Essential Functions

Essential duties and responsibilities may include, but are not limited to, the following:

Answers and responds appropriately to incoming public assistance and 911 emergency calls from the general public, private alarm companies, etc.

Determines, calmly and effectively, critical information for processing a call, including establishing the nature of the incident; this may require an employee to use originality in asking appropriate questions while maintaining policy and procedure

Enters and codes information into the computer while simultaneously receiving information from the caller

Determines what agencies need to respond to an incident and operates dispatching equipment to dispatch public safety vehicles and personnel; transfers caller information to appropriate ambulance dispatching agency, as necessary

Interfaces with a law enforcement computer system to input data and obtain information on driver’s licenses, vehicle registrations, “wants and warrants,” etc., as required

Sets priority of calls based on policy and nature of incident

Maintains the current status of personnel and equipment already out on calls while dispatching

Maintains accurate records of recording devices and computer operations as required

Secures the assistance of other agencies as needed

Stays current on specific crime problems, unusual fire, police, and EMS field operations, etc., that must be considered when dispatching

Reads and interprets a variety of resource material, procedural manuals, etc.

Utilizes appropriate equipment necessary to perform job duties such as computer, two- way radio, telecommunications device for the deaf (TDD), as well as related dispatch and recording equipment

Any other duties assigned by the administration

Minimum Qualifications

Education, Training, and Experience:

Requires one year of experience in emergency communications/dispatch work, or

Two (2) years of experience in a multi-task, high public contact work environment

High School diploma or equivalent

Eligible for and maintain current certification for Missouri Uniform Law Enforcement System (MULES)

Knowledge of:

Public Safety communications is preferred, but not required

Ability to:

Effectively deal with people and highly stressful situations, which may be for an extended period

Assess situations quickly and accurately

Use appropriate judgment when responding to incident reports including emergency situations

Learn and follow established procedures

Accurately type at a rate of approximately 40 words per minute

Learn to operate a computer terminal, two-way radio, Telecommunications Device for the Deaf (TDD), as well as related dispatch and recording equipment

Prepare and maintain accurate records

Follow oral and written instructions

Communicate clearly and effectively both verbally and in writing

Deal effectively and courteously with associates and the general public

Perform effectively as a member of a team in carrying out the stated mission and philosophy

Perform the essential functions of the job without posing a direct threat to the health and safety of others

Maintain hearing standards as described in NENA 54-002

Physical Demands & Working Environment

Ability to operate, maneuver and/or steer equipment and machinery requiring simple but continuous adjustments, such as radio console, computer terminal, computer printer, generator, motor vehicle, tape recorder, mobile radio, pager, and fax machine

Ability to coordinate eyes, hands, feet, and limbs in performing skilled movements requiring moderate skill, such as data entry, assembling computer components, cutting, drilling, or working in confined spaces

Ability to exert moderately physical work, typically involving some combination of climbing, balancing, stepping, kneeling, crouching, lifting, carrying, pushing, and pulling. Ability to sustain prolonged visual concentration

Ability to recognize and identify individual characteristics of colors, shapes, sounds and associated with job-related objects, materials, and tasks

Attendance and participation at off-site meetings may be required

Subject to pre-employment drug screening and criminal history background check

Company Description

Christian County Emergency Services (CCES) is a consolidated emergency communications center, providing 911 answering and dispatch services for law enforcement and fire protection services in Christian County.

We offer competitive pay, and 100% employer paid health, vision, dental, and life insurance for our employees, including LAGERS L6 non-contributory retirement. Entry level positions require no previous experience! Apply today and begin your career in emergency services!

Company Description

Christian County Emergency Services (CCES) is a consolidated emergency communications center, providing 911 answering and dispatch services for law enforcement and fire protection services in Christian County.\r\n\r\nWe offer competitive pay, and 100% employer paid health, vision, dental, and life insurance for our employees, including LAGERS L6 non-contributory retirement. Entry level positions require no previous experience! Apply today and begin your career in emergency services!

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