Job Description

Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.

Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.

Gennev, a Unified Womens Health company, is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Womens Healthcare has the unique opportunity to serve a womans healthcare needs both virtually and in-person throughout her life journey. If youre driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennevs start-up culture maybe for you.

Role Description

As a Patient Care Coordinator, you will be at the front of Gennevs health care practice, supporting patients to ensure a premium patient experience. The energy and collaborative workstyle you bring to this role will be incredibly important in providing the quality-of-care Gennev is known for. In this full-time position, you will report to the Sr. Director of Clinical Operations.

Responsibilities

• Providing a superior customer service experience to Gennev customers via email, video communication, phone call, and text message
• Managing the registration portion of the patient intake by emailing, texting, or calling patients (Ensuring all patients have checked in prior to the morning of the visit)
• Triaging and responding to customer service inquiries via our online platform, HelpScout
• Monitoring online chat in, HealthiPass Text , and Patient Coordinator Text line in Ring Central in real time, handling all issues to completion
• Communicating with patients about appointments, processing any cancelations, and reschedules that are requested
• Working directly with Gennev Medical Assistants, Referral Coordinators, and Providers to relay necessary patient information
• Work closely with the Physician and RDN team when needing to move appointments and communicates any appointment changes with patients based on a provider conflict that might arise post scheduling
• Assisting patients in navigating their patient dashboard on Gennev.com and Athena Patient Portal
• Manages and tracks the status of referrals and follows up with patients and providers as needed to ensure completion
• Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system.

About You

• You are kind and dedicated to supporting women through midlife and menopause.
• You are self-driven and motivated, able to take end-to-end ownership of any project you are assigned.
• You have the tenacity to tackle big problems, experiment, and work until you figure out how to solve them.
• You have demonstrated the ability to learn new technologies and systems to deliver whatever the business needs.

Requirements

• Have a high school diploma or equivalent
• Strong written and spoken communication skills
• Have at least 5+ years of customer service-related experience
• One year of clinical experience preferred
• You have experience working with Microsoft Office, email, and other basic technology

We realize that not all candidates will check off every single requirement, but wed like to hear from you if you check off most and if you feel the role is a good fit.

• Competitive Compensation. The annual salary will be shared with interested parties and is dependent on experience, education, and participation in the company bonus program.
• Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Company-paid health, dental, and vision insurance. Also includes Basic Life, ADAD offerings and pet insurance.
• 401k with Match & Parental Leave Benefits offered to all full-time employees.
• Flexible schedule and remote work environment. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
• Three-week PTO with 5 paid personal days to use as you wish.

Why Join Gennev?

A New Category in Healthcare : Gennev is improving access for high quality menopause and nutrition/lifestyle care. As a Unified Womens Healthcare company, Gennev is in a unique position to deliver virtual health care that is connected to a network of OB/GYN and fertility clinics throughout the United States. Together, this work will create the first virtual + in-person care network that is 100% dedicated to improving the lives of women across their reproductive journeys.

Our Work Truly Matters : Unified Womens Healthcare is made up of 925+ OB/GYN care centers and 36 fertility clinics. Gennev brings a national virtual clinic to Unified Womens Healthcare with the potential to extend this reach in ways that only virtual care can deliver.

Make an Impact: Gennevs network of OB/GYN doctors and Registered Dietitian Nutritionists are licensed and credentialed to deliver care in all 50 states, and the District of Columbia. Patient NPS is 97 and 89% of patients report symptom improvement after their Gennev treatment.

Focus on People :Unified Womens Healthcare has been rated one of the Best Places to Work in the Global Best Practices study for the past four years. Being part of a multi-care enterprise that spans fertility, maternity, menopause, and nutrition/lifestyle care, team members have opportunities for cross category development and leadership growth.

Diversity and Inclusion :At Gennev, we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Important Notice to Applicants:

We are aware of fraudulent recruiting activity by individuals impersonating our organization. Please be advised that all legitimate communication regarding this position will come from an official company email address ending in @gennev.com,@unifiedhc.com, or @talent.icims.com . We will never ask for personal information, banking details, or request payment during any part of the recruitment process.

If you receive suspicious communication or have questions about the legitimacy of a job offer, contact us directly at Support@gennev.com .

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