Member Service Rep-Opener Capital YMCA Job at YMCA of Superior California, Sacramento, CA

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  • YMCA of Superior California
  • Sacramento, CA

Job Description

POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.
ESSENTIAL FUNCTIONS:
  • Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Interviews and/or tours prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and to the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • Handles retail item sales and towel service operations.
  • Responsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc.
  • All other duties as assigned by your supervisor
QUALIFICATIONS:
  • Certifications required within 30 days of hire: CPR/AED, and First Aid.
  • Excellent interpersonal and problem solving skills.
  • Ability to connect with people of diverse backgrounds.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers
BENEFITS:
  • Free Membership
  • EAP Program
  • YMCA Retirement Plan
  • Paid Sick Time
SALARY RANGE : $16.00-$22.34

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