Live Chat Specialist Job at ValueAdd Research and Analytics Solutions LLP, New York, NY

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  • ValueAdd Research and Analytics Solutions LLP
  • New York, NY

Job Description

Job Description

Job Description

This is a remote position.

We are seeking a dynamic and customer-focused Live Chat Specialist to join our team at ValueAdd Research and Analytics Solutions LLP. As a Live Chat Specialist, you will be responsible for providing real-time support to our clients through chat, resolving their queries and issues efficiently. If you have excellent communication skills and enjoy helping customers, we want to hear from you!

Location: United States (Remote)

Responsibilities:
  • Respond to customer inquiries and issues in a timely and professional manner via live chat
  • Provide accurate information about products and services
  • Resolve customer complaints and escalate complex issues to the appropriate department
  • Maintain detailed records of customer interactions
  • Collaborate with team members to improve overall customer satisfaction
Qualifications:
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Previous experience in customer service or a similar role preferred
  • Proficiency in MS Office and chat software
Education and Experience:
  • High school diploma or equivalent required
  • 1-2 years of experience in a customer service role
  • Experience with live chat support is a plus
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a customer service role
  • Experience with live chat support is a plus

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