Live Chat Agent Job at Game Day USA, Naperville, IL

aVlDK1pTWDh3MmNPNUU1V2lVekQ1MUxzcWc9PQ==
  • Game Day USA
  • Naperville, IL

Job Description

Job Overview

We are looking for a fast-typing, customer-focused Live Chat Agent to provide real-time support to customers through our online chat platform. You will handle incoming questions, troubleshoot issues, and ensure a positive customer experience—without the need for phone calls. This position is ideal for someone who communicates well in writing, can multitask, and thrives in a remote setting.

Responsibilities

  • Respond to customer inquiries instantly via live chat
  • Assist customers with product/service questions, troubleshooting, orders, and account issues
  • Provide accurate information and deliver solutions while maintaining a friendly, professional tone
  • Handle multiple chat conversations simultaneously
  • Document customer interactions and update CRM records
  • Escalate complex issues to supervisors or specialized departments
  • Achieve performance goals including response time, accuracy, and customer satisfaction
  • Protect customer data and follow all company policies

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, live chat, or technical support preferred
  • Excellent written communication and grammar
  • Ability to type 45–60+ words per minute with high accuracy
  • Comfortable with multitasking and managing several chat threads at once
  • Strong problem-solving and critical-thinking skills
  • Reliable internet connection and distraction-free workspace
  • Self-motivated and comfortable working independently

Preferred Skills

  • Experience with Zendesk, Intercom, LiveChat, or similar platforms
  • Basic technical troubleshooting knowledge
  • Bilingual/multilingual abilities

What We Offer

  • Competitive pay
  • Flexible remote schedule
  • Employee benefits (if applicable)
  • Career advancement opportunities
  • Ongoing training and support

Job Tags

Full time, Part time, Remote work, Flexible hours,

Similar Jobs

Floresville ISD

School Bus Monitor for Safe Student Transport Job at Floresville ISD

An established educational institution is seeking a dedicated Bus Monitor to ensure the safe and orderly transportation of students, particularly those with disabilities. This role involves not only assisting students in boarding and exiting the bus but also managing their... 

Blackstone Consulting

Receiver/Stocker (Z1, Full-Time) Job at Blackstone Consulting

Job description - Cafe Receiver The Shipping and Receiving team is a diverse and nimble team that supports logistics activities for a large Tech Company. We're seeking an experienced logistics professional to support our Loading Dock team. In this role, you'll receive...

CODAC Health

Sexual Assault Forensic Examiner Job at CODAC Health

Join to apply for the Sexual Assault Forensic Examiner role at CODAC Health, Recovery & Wellness, Inc. 2 weeks ago Be among the first 25 applicants Join to apply for the Sexual Assault Forensic Examiner role at CODAC Health, Recovery & Wellness, Inc. ...

FINRA

Associate General Counsel, Capital Markets (Washington) Job at FINRA

 ...high-impact, legally and politically complex and sensitive regulatory initiatives and rule changes. This position is recognized by FINRA and the industry as the top/ primary expert in a particularly complex and unique subject matter area(s) pertaining to regulatory policy... 

Aldi

Part-Time Store Associate/Cashier/Stocker Job at Aldi

 ...and pleasant demeanors keep customers coming back time and time again. Our store employees work many roles - from store associate to cashier to stocker - while providing excellent customer service. As a store employee, you're also responsible for merchandising product,...