Job Description
Responsible for providing superior customer service while maintaining a safe and secure environment for OSC (Orlando Science Center) guests and team members. This position is expected to be on the floor 90% of the shift during public operating hours.
Essential Functions - Ability to remain calm, take appropriate action and maintain a professional attitude in all safety, security and/or emergency situations that may arise.
- Opens and closes the facility per established procedures.
- Conducts walkthroughs of the facility, parking garage and building exterior documenting and/or reporting to appropriate parties any needs or concerns.
- Responds to radio, cell, or landline requests in a timely fashion.
- Interacts with OSC guests using the Customer First Approach and obtains feedback on the guest visit.
- Documents shift activities accurately in the House Managers logbook. Including preparing incident reports, logs, and records.
- Communicates show failure, facility maintenance challenges and safety concerns to the appropriate personnel promptly.
- Assists in emergency first aid, CPR, AED, and fire evacuations and works closely with
government agencies, fire, police or FDLE, as needed.
- Assists in locating lost children and/or guardians in a timely manner.
- Monitors and assists with crowd density in public areas.
- Supports Shipping and Receiving / Mailroom/ Copy Center without the Mail Room Clerk.
- Reports all problems or concerns to Manager of Operations and or Vice President of Operations.
- Conducts monthly Facility Safety and Fire Extinguisher Inspection.
- Inspection of OSC restrooms, exhibit areas and public areas to increase efficiency of OSC's janitorial team.
- Participate as part of the ride out crew when warranted.
- Will support Facilities and LIFE in after-hour emergency needs during shift.
- Performs other related duties as assigned.
Minimum Qualifications - Education: High School diploma or equivalent.
- Experience & Certifications: Some experience in the customer service field.
Preferred Qualifications - Two - Three years of work experience in the Customer Service field.
- One - Two years of work experience in Security or related field.
- Current First Aid, CPR and AED certification.
Supervisory Responsibility Physical Demands - Ability to remain in a stationary position.
- Moves throughout the museum.
- Ascends/descends stairs throughout the museum.
- Ascends/descends ladders or other equipment to perform various tasks.
- Observes and reacts to the needs of guests, staff, volunteers, and community partners.
- Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
- Operates a computer and/or office equipment efficiently and accurately.
- Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
- Occasionally works in outdoor environments.
- Frequently works in indoor environments.
- Coping with demands and stresses associated with job and work environment.
- Kneeling and crouching frequently
- Weight Levels - Lift, Push, Pull
- Up to 50 pounds
Expected Hours of Work & Travel - This position is full time and must be able to work weekends and after hour events as needed.
Position has the potential for rate increase after 90 days to $17.15 per hour.
Telecommuting This position is required to be onsite 100% of the time.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Tags
Hourly pay, Full time, Work experience placement, Work at office, Remote work, Shift work, Weekend work,