Job Description
The Franchise Business Consultant plays a pivotal role in driving franchisee profitability, engagement, satisfaction, and growth by implementing action plans and processes that foster operational excellence. With a focus on maximizing studio profitability and enhancing systemwide EBITDA, this role serves as the key link between the Restore Support Center and the franchise network. Franchise Business Consultants provide expert guidance, share proven best practices, and ensure consistent alignment with brand standards. By maintaining deep knowledge of their studio portfolio, they transform insights into actionable, repeatable strategies that deliver measurable results and sustained growth.
Who You Are:
Our ideal Franchise Business Consultant is a highly adaptive and resilient professional who thrives in a fast-paced, data-driven environment. We're seeking someone with strong emotional intelligence who can handle complex and nuanced conversations with franchisees while providing support. We value entrepreneurial-minded individuals who are responsive, straightforward in their communication, and can work both independently to support their franchise partners and collaboratively as part of our close-knit team. The perfect candidate is technically savvy, comfortable using digital tools and CRM systems to make data-driven decisions, and is a quick learner who can rapidly identify problems and implement effective solutions.
Role Overview
Job Title: Franchise Business Consultant
Location: Remote
Department: Field Operations
Reports To: Director of Field Operations
Salary Range: $90,000-$103,000
While this is a remote position, candidates must be located within proximity to our key studio markets in Denver, Salt Lake City, or Phoenix to enable effective in-person franchise support. Additionally, candidates must be authorized to work in the United States.
Key Responsibilities
Franchisee Support: Support owners and managers through in-person visits, virtual meetings, emails, and phone support to guide studios toward profitability.
Data-Driven Action Plans: Develop and implement action-plans based on real-time data and to improve studio performance, focusing on raising profitability and EBITDA.
Best Practice Sharing: Act as the primary point of contact between the Restore Support Center and the franchisee system, promoting the exchange of successful strategies and operational practices.
Performance Tracking: Conduct monthly business reviews and annual audits to measure and track studio performance and KPIs.
Process Improvement: Ensure One Restore adoption across all studios.
Corporate Partnership: Collaborate with the corporate studio team to share best practices, particularly for studios struggling to become profitable.
Franchise Network Advocacy & Communication
Voice of the Network: Gather feedback from franchisees to inform corporate decisions, representing their
needs and challenges.
Issue Escalation: Identify and relay recurring or critical issues from the field to the Restore Support Center,
collaborating on long-term solutions.
Network-Wide Insights: Develop and present reports highlighting franchise performance trends, successes,
and areas requiring corporate attention.
Network Communication: Serve as a clear and consistent communication bridge between owners and the Support Center, ensuring franchisees stay informed on initiatives, policies & compliance, and resources while fostering trust and alignment.
Business Growth & Sustainability
Revenue Optimization: Guide franchisees in identifying growth opportunities, including upselling services, expanding customer bases, and improving retention rates.
Local Marketing Support: Provide expertise on localized marketing strategies that align with corporate
campaigns and drive revenue.
Operational KPIs: Ensure franchisees are meeting key performance metrics such as conversion rates,
customer satisfaction scores, member churn, utilization, and profitability margins.
Requirements
Education
Bachelor’s degree in Business, Management, Marketing, or related field
Experience
About Restore
Restore Hyper Wellness is the award-winning creator of Hyper Wellness—a revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you’re part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love.
Why Join Restore?
Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
Impactful Work: Directly influence the quality of care and service our clients receive.
Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
Commitment to Employee Wellness: Enjoy complimentary access to Restore's cutting-edge therapies, including onsite services at our Austin Headquarters office and/or access to your local Restore location.
Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.
Benefits
Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
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