Job Description

Career Coach page is loaded## Career Coachlocations: Cookeville, TNtime type: Full timeposted on: Posted Yesterdayjob requisition id: 16763**Job Location**Cookeville Career Solutions**Job Summary:**The Career Coach position will assist program participants to: Develop job-seeking skills; find and retain employment; reach education or training goals, and maintain financial stability via middle-skills career pathways. The Career Coach will also coordinate services that address barriers to education, training, employment and self-sufficiency and provide on-going counseling and support with the individual as needed to help that individual meet his or her goals.**Job Description****Essential Functions*** Create a positive and inviting atmosphere for persons seeking assistance with training and/or employment* Conducting intake appointments and ongoing relationships with individuals seeking employment and/or training to improve current job opportunities for employment.* Supporting participants' employ-ability by identifying training and educational needs and opportunities, helping develop and enhance soft skills, and assisting with resumes and job applications.* Building and maintaining relationships with community employment service providers and/or community resources that assist staff, and eligibility workers to address families' needs and goals.* Job development to include direct outreach to employers and attendance at job fairs and related events.* Between client meetings in the office or in the community, education, and basic needs (as needed) and conducting outreach activities, a significant amount of time (at least 50%) is spent out of the office in the community with emphasis on excellent customer service at all times.* Supervise and train volunteers who work in center facility.* Interacts courteously and professionally with all personnel within Goodwill's employ and other professionals with whom there is contact in the community.* Maintains client flow in the center ensuring that all clients receive a high level of service and necessary information.* Maintains communication with clients through email, telephone and in person and document contact information.* Creates documents and postings for the department related to center job fairs, training and other events.* Creates weekly listing of external job openings with links to employer job postings. Emails job leads and center announcements to clients weekly.* Manages the supplies of the center.* Assists with maintenance of the center databases including entering accurate information in client and employer databases, running and downloading reports.* Assists in creating documents and reports utilizing Microsoft Word and Excel and other software.* Utilizes electronic calendars to maintain center schedules.* Maintains communication with clients regarding training programs and classes, job searching, job placements and retention.* Provides support to department including weekly reports to direct supervisors which includes requested data.* Be knowledgeable of and comply with all company policies and procedures as well as legal requirements at all times.* Regular, reliable attendance, as defined in Goodwill's attendance policy.* Maintain a clean and safe work environment.* May coordinate correspondence with outside agencies.* Other duties as assigned by management.**Required Skills****Education*** Associate's degree in related field required**Experience*** 1 - 3 years of relevant experience required* Minimum of 2 years office experience is required**Knowledge and Skills*** Must possess excellent telephone skills including clear pronunciation and diction and a friendly tone.* Able to deal with all situations in a calm and positive manner.* Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.* Excellent typing and data entry skills.* Able to do basic math (addition, subtraction, multiplication and division).* Able to learn new processes quickly and possess strong organizational skills.* Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.* Strong customer service and interpersonal skills.* Strong time-management skills and must be able to pay attention to detail.**Preferred Education / Experience / Knowledge & Skills / Certifications & License*** Bachelor's degree preferred.* Office management and/or placement experience is preferred.****Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.**Full-Time Benefits**: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program**Part-Time Benefits**: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program #J-18808-Ljbffr Goodwill Industries of Middle Tennessee, Inc.

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